DELIVERY
E-SHEESH DISPATCH & DELIVERY INFO
We use Royal Mail to ship across UK . All orders are fully tracked from the minute they leave our warehouse. We request all customers to provide us their email address on order so that automated tracking details of your order can be sent out and in case of any issues please provide your mobile number so that we are able to get in touch with you
Cut off time for SAME DAY DISPATCH is 2.30pm, but we will always aim to dispatch within 12hours.
Our working hours are MON-FRIDAY, all orders received after 2.30pm on a Friday will not be despatched until Monday, as with Bank Holidays but despatched on Tuesday
Any delays once despatched from our warehouse are out of our control and are the responsibility Royal Mail. We will always try and help in situations where by orders are not delivered, however inline with Royal Mail Policy, we as senders can only intervene and claim for missing orders after 12 working days.
Royal Mail update
Changes to how we will deliver a parcel when there is no answer at the address
From the end of July 2023, we will be making changes to our terms and conditions to reflect that intended recipients will have the ability to use the Royal Mail App to set a delivery preference, specifying where we should leave their parcels when no one is available to accept delivery.
We will be entitled to leave parcels in accordance with such requests (we may, however, also choose not to leave a parcel in a designated location if we consider the location unsuitable). Where the intended recipients opt to provide us with their suitable designated location, the parcel will be deemed delivered once it has been left in the
designated location.
From the end of July 2023, we will be making changes to our terms and conditions to reflect that intended recipients will have the ability to use the Royal Mail App to set a delivery preference, specifying where we should leave their parcels when no one is available to accept delivery.
We will be entitled to leave parcels in accordance with such requests (we may, however, also choose not to leave a parcel in a designated location if we consider the location unsuitable). Where the intended recipients opt to provide us with their suitable designated location, the parcel will be deemed delivered once it has been left in the
designated location.
UK MAINLAND
All orders to the UK mainland are sent by Royal Mail First Class Tracked or
The various delivery options and prices available at check-out are:
- Royal Mail Tracked 24
- 1 to 3 days, usually next day but not guaranteed, Please note, the 1- 3 is only a guidance by Royal Mail, not a guarantee! Deliveries made Monday to Friday, excluding Bank Holidays
- FREE ON ORDER OVER £40 (£40.01)
- £2.99 for orders under the value of £40
INTERNATIONAL SHIPPING
We ship out to all over the world. All international orders are shipped out using Royal Mail International Tracked & Signed for.
- Europe : £10.99 usually 3-5 working day delivery, however please allow up to 10 days. It is fully tracked and will require a signature on delivery
- Outside Europe - Rest of the World : £14.99 usually 5-10 working days, however please allow up to 25 days. Its is full tracked and will require a signature on delivery.
NOTE
Import duty & overseas taxes
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
Import duty & overseas taxes
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
